Services/Strategy and managed services
Service desk and workplace
The front door for employees: password, device, access, and the handful of requests that make a week. Measured, staffed, and not heroic.
For Companies whose “IT support” is whoever answers Teams first.
Outcomes
- One front door
- Resolution times you publish internally
- Devices enrolled, not hoped
What is included
- Desk design and catalog
- Endpoint management
- Identity support
- Knowledge base
Platforms: ServiceNow, Intune, Microsoft 365
Start with this