Services/Platforms and reliability
Site reliability engineering
SLOs, error budgets, and an on-call that is not a punishment. Reliability becomes a product decision.
For Teams measured on uptime but staffed like a feature factory.
Outcomes
- SLOs the business signed
- On-call with a load the team can survive
- A reliability backlog that competes with features
What is included
- SLO and error-budget design
- Incident process and reviews
- Toil reduction
- On-call coaching
Platforms: SLO, Prometheus, Grafana, PagerDuty
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