Services/Enterprise applications
ServiceNow
ITSM done so tickets mean something, plus the HR, CSM, or SecOps modules only after the foundation is honest.
For CIOs replacing email-as-a-ticket-system.
Outcomes
- A service catalog people use
- CMDB that is accurate enough to trust
- SLAs that match the contract you sell internally
What is included
- ITSM / ITOM foundation
- CMDB and discovery approach
- Catalog and portal
- Process ownership coaching
Platforms: ServiceNow, ITSM, CMDB
Start with this