Agentic systems
Software that takes multi-step actions — with tools, permissions, and a human on the steps that can spend money or mail a customer.
For Operations leaders automating work that is more than a single prompt.
Outcomes
- A narrow agent with explicit tools
- Permissions smaller than a person’s
- A trace of what it did
What is included
- Workflow and tool design
- Permission and approval points
- Evaluation and fallback to a person
- Runbook for when it is wrong
Platforms: Azure OpenAI, LangGraph, APIs, IAM
Start with this